The future is here and now even the convenience store clerk may become obsolete:
According to Bloomberg, Amazon said it will increase the number of its smart stores to nearly 3,000 across the nation by 2021. This also led GS Retail to launch the first cashierless convenience store here in Sept. 2018 in Magok, western Seoul. Following this, other local retail giants have opened smart stores adopting hi-tech payment systems.
Korea Times
The most prominent example is the GS25 store that opened on the 20th floor of Eulji Twin Tower in Jung-gu, central Seoul, two weeks ago.
There are over 34 smart cameras installed in the store with some 300 weight sensors that all connect to an artificial intelligence (AI) system, which plays the cashier role.
Cameras watch customers’ behavior and their movement around the store while sensors detect which items they have picked. When a customer finishes shopping, they can just walk out of the store and the payment is processed automatically through a mobile application.
Despite the convenience, customers are expressing mixed feelings about cashierless stores.
“This is so cool. I don’t have to wait in the queue and I can just grab and go without taking my wallet out of my pocket,” said 31-year-old nurse Lee Jung-soo. “Sometimes I felt sorry for people behind me waiting for me to pay at the convenience store but this new automatic payment system allows me to walk out without stopping.”
However, 35-year-old office worker Kim Jong-bum expressed his discomfort over the move, saying the system could lead to problems involving privacy protection.
“Think about it. Cameras watching you everywhere, anytime. This AI program will first be adopted to convenience stores, then to restaurants and clothing shops. It is only a matter of time until they all connect to put you under surveillance,” Kim said.
You can read more at the link.